Oliver Seeler's
~ Universe of Bagpipes ~


Go to the Catalog Index Page


GENERAL ORDERING INFORMATION

Contact & Queries:

Please feel free to contact us by email at bagpipes@hotpipes.com or by telephone at (707) 937-1626 between 8 a.m. and 10 p.m. Pacific Coast time (GMT minus 7- 8 hours), seven days per week. We suggest you do so if you have any questions and especially if you have any doubt about the suitability for you of your intended purchase. We're anxious that you get what you need, and we're not interested in selling you something you don't need!

Payment:

We can accept payment in many different ways from just about anywhere in the world:


Credit Cards: We accept Visa, MasterCard and American Express credit cards by three methods:
  • 1. By telephone: This is the least complicated method and provides you the immediate opportunity to review the details of your order with us;

  • 2. By email: We suggest splitting the information between two messages for security (not that we've ever had any problems). We will need:

    • the card number & expiration date;
    • the name and billing address associated with the card;
    • the shipping address if that's different than the above.

  • 3. On Line: We have a secure shopping-cart system on line through which you may use your credit card directly for purchases of most (but not all) items. Please pay attention to the instructions within this system regarding payment for shipping costs. Click on the credit card logos near the the bottom of this page to access this system. The system is also available at the bottom of most product description pages.

    Note: This secure system is administered by PayPal. You do not need to have (or need to establish) a PayPal account to use it, and there are no fees at your end. ) International customers, please contact us for special instructions regarding shipping costs before using this system.

PayPal: We accept payments from the US and internationally directly through PayPal , which we have been using for years with zero problems. Our PayPal account is under bagpipes@hotpipes.com. Expect an email acknowledgement from us in addition to the automatic one from PayPal. If you prefer (or if you aren't so familiar with PayPal) we can send you a "request for payment" through the PayPal system.

Other Payment Methods: We cheerfully accept personal checks, money orders, wire transfers, bank drafts, cash and so on. Let us know your preferences (or problems) and we'll work with you.

Prices:


The prices on this site are in U.S. dollars and are current. We never issue surprises in this regard. There is no fine print about fluctuating currency exchange rates or such. You may find some lower posted prices elsewhere, but you will also find dealers who don't update their sites, and/or who add qualifiers to their stated prices, and/or who do not actually stock what they sell, and/or who provide little if any real customer service. Not here.
We can offer modest discounts on quantity purchases of some items - feel free to inquire.

Inventory:


We stock what we sell. Occasionally there are unpredictable runs on items, and/or short re-supply delays. If an item is going to be out of stock for more than a few days you will find a notice to that effect at the top of this box. Fine bagpipes and bagpipe accessories are made in small lots by meticulous craftspeople, not mass-produced & warehoused, and buying them should not be viewed like zipping down to the 7-Eleven for a six-pack. Feel free to ask us to reserve items for you, even if you're not quite ready to order - it will help us, and avoid a possible delay for you.

Shipping:


Domestic (US) Shipping: We usually ship the next business day after an order is received. We normally ship by U.S. Priority Mail with Delivery Confirmation, except for small items such as reeds and CDs which are normally shipped First Class. Standard shipping costs are listed with each item's price. We do not attempt to profit on shipping and charge no "handling" fees or such. Our packages are insured by a private company (DSI Insurance) so no signature is required on delivery of most packages. (This also means packages can be left if no one is home - a good thing for most people, but if that might be a problem please let us know.) Priority Mail has been very reliable and fast, taking three days or less to cross the country. If faster shipping is required we can provide Express Mail (two days from here to most US locations) or Federal Express - but be aware that these services are pricey. If you are ordering more than one item, please contact us for shipping costs, which will be less than the total of the respective amounts. We guarantee delivery and in the very rare event of a lost or damaged shipment, we send a replacement first and worry about the insurance etc. later. We ship to APO and other military addresses at no extra charge.

International Shipping: If you are not in the US or at a US military address, please email us for shipping options and costs. We ship something overseas just about every day, so we can offer advice based on experience. We send most medium-size packages (practice chanter outfits, electronic pipes, Kitchen Pipes, etc.) by postal International Priority Mail, which is safe and fast.

Currencies:


All prices are in U.S. dollars. When you use our on-line shopping-cart system, or when you provide us with a credit card number directly, your payment is converted by the processing firm from U.S. dollars into your local currency. There is usually a fee associated with that, which is reflected in the exchange rate given. Typically such fees are around 3%. We have no control over such fees. If you need detailed information on this, contact your card issuer. Also: Exchange rates vary from moment to moment. Published exchnage rates, whether on the Web or in print, should only be regarded as approximate.

Warranties:


We stand by everything we offer, as do the manufacturers and our suppliers. We sell only properly made, high-quality items in the first place, so problems are altogether rare. In the unlikely event of any difficulties, you will be dealing with us on an immediate and personal level. If necessary, we will deal with the maker or distributor of the item on your behalf - we are a major customer of most of them, and have a bit of clout. We (and the makers of the items we sell) are keenly interested in maintaining our hard-won reputations for quality and excellent service, and we do whatever it takes to keep our customers happy!

Returns:


Again, our primary concern is that our customers remain happy. In the event that you wish to return an item, we will accept the return within what is in our jusdgement a reasonable time. The returned item must be in new condition. We do not charge a "restocking fee" but depending on what method you used to pay, we may deduct unrecoverable transaction fees from your refund. At this time, such fees will not exceed 4%.

Privacy:


We never share any customer information with anyone, period.

Please always feel free to contact us if you have questions about any of the above matters!


To Order by Telephone:

(707) 937-1626

From 8 a.m. to 10 p.m. Pacific Coast time (GMT minus 7 - 8 hours), seven days per week.

To Order by Email:

bagpipes@hotpipes.com

We try to answer all email within a few hours - rarely, a day at most. If you don't hear from us, something's wrong - try giving us a phone call.

To Order by Mail:

please send your payment to:

Oliver Seeler
Universe of Bagpipes
P.O. Box 447
Albion, California 95410

Please make your check or money order payable to Oliver Seeler.

To Order On Line by Credit Card:


Click on the above logo


To Order Using:


Go to your PayPal account and initiate payment to bagpipes@hotpipes.com


Thanks for your interest!

Catalog Index Page

Universe of Bagpipes Main Page

Email The Universe of Bagpipes: bagpipes@hotpipes.com


Copyright 2000 - 2010, Oliver Seeler